Caroline Boyden
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Software development, user-centered design, automated testing, accessibility, business analysis, user research, competitive
analysis, wireframing, information architecture, visual design.

Languages and tools

Drupal, Git, PHP, HTML, CSS, ARIA, Behat, Selenium, Travis-CI, Javascript, SQL, PHPStorm, WordPress, Ruby on Rails, Symfony,
Photoshop, Acrobat, Google Apps, Microsoft Office.


Web Developer / Accessibility Analyst
IST Web Platform Services, University of California, Berkeley CA – July 2012 to present

  • Software development
    • Full SDLC from business requirements to deployment.
    • Develop features for website platform serving 100+ campus departments.
    • Meet with stakeholders to determine requirements.
    • Provide project estimates. Develop features. Write tests. Write documentation.
    • Integrate features into platform and deploy. Monitor for security and maintenance issues.
  • Automated testing
    • Implement automated functional testing using Behat and Selenium on Travis-CI.
    • Detect regressions in complex user-facing features.
    • Implement visual regression testing.
  • Accessibility
    • Review multimillion-dollar vendor RFP responses for accessibility.
    • Develop guidelines for campus procurement process.
    • Evaluate accessibility of websites and software products against WCAG 2.0 AA standards.
    • Work with developers and third-party vendors to test, report, and remediate accessibility issues.
    • Develop accessible interface components.
  • Open source community
    • Contribute patches to Drupal 7 and 8 projects. Review and test patches.
    • Participate in and organize sprints.
    • Present at user group meetings and conferences.

Web Designer / Developer
College of Letters & Science, University of California, Berkeley CA – October 2004 to June 2012

Designed and developed web sites and applications for departments within the College of Letters & Science.

  • Redesigned 14 existing sites to improve content, identity, and maintainability. Developed sites for 5 new programs.
    • Conducted user research and competitive analysis to identify audiences and strategies.
    • Designed logos, page layouts, and information architecture.
    • Developed standards-compliant code templates for content pages and web applications.
    • Wrote documentation and trained end-users.
  • Installed, managed and supported content management systems, allowing customers to maintain their own sites.
    • Migrated 20 sites to new systems, including Drupal, WordPress, MediaWiki, and a custom system.
    • Planned and executed major version upgrades for all systems.
    • Reduced support costs by 20% and maintenance time by 50% after migration.
  • Provided technical leadership for the entire campus on accessibility and web standards.
    • Ensured compliance with Section 508, WCAG 2.0 AA, and HTML/CSS standards on all customer sites.
    • Researched, developed, and demonstrated techniques to improve user experience for disabled users.
    • Collaborated with end-users, managers, and developers to advocate for web accessibility and standards.

Web Developer / Business Analyst
CBCA Inc., Oakland CA – May 2001 to July 2004

Performed analysis, design, and development of web applications to support a large health care administration firm.

  • Designed automated claims processing workflow - wrote use cases, HTML prototypes, and user documentation; developed reports; and demonstrated system to management and users.
    • Reduced costs by 20%, achieving 95% automation with 99%+ accuracy.
    • Lowered average turnaround time from five to two days for a system processing 15,000 claims per day.
  • Designed new user interface for extranet applications for clients, their employees, and health care providers - wrote use cases and HTML prototypes and implemented version control procedures. Provided claims information, statistics, and custom reports for over 500,000 members.
  • Managed integration of the company's various intranet applications used by call center reps, operations, and executive managers - designed information architecture, programmed modifications, and helped users to publish content.

Web Programmer / Analyst, San Francisco CA - 2000 to 2001

Designed, produced, and maintained sites for a subscriber-based entertainment e-commerce venture.

  • Constructed a database-backed intranet site using PHP and MySQL to serve as an employee messaging system and document repository.
  • Produced and optimized all web documents and graphics for the complex multi-level internet site.
    • Programmed extensively using HTML and Javascript, resolving compatibility issues for browsers ranging from WebTV to the most current commercial browsers.
    • Established and monitored mechanisms to prevent fraudulent use of games and promotions.
  • Researched emerging technologies and presented recommendations to the executive team.


  • BDUG, Berkeley CA: "Visual regression testing," September 21, 2015
  • CSUN, San Diego CA: "Increasing accessibility through collaboration on open-source projects," March 4, 2015
  • DrupalCon, Los Angeles CA: "State of the Panels Union," May 12, 2015
  • CHI 2007, San Jose CA: "Web Usability for Assistive Technology," May 1, 2007


Bachelor of Arts , Theater (Lighting Design), Williams College, Williamstown MA

Additional Training

  • University of California, Berkeley Extension: Cognitive psychology, graphic design, software development